Refund policy

Exchanges and Returns

SATISFACTION GUARANTEED

If for any reason you are not delighted with your purchase, simply return it and we will gladly process an exchange or refund for you.

RETURNS

We suggest you return your package via an insured traceable method to ensure a safe, documented delivery.

For returns utilizing a surface or air carrier, address merchandise to:

Winter Park Retail Returns
85 Parsenn Rd
Winter Park, CO 80482

For returns utilizing the US Postal Service, address merchandise to:

Winter Park Retail Returns
P.O. Box 36
Winter Park, CO 80482

EXCHANGES

If you are exchanging merchandise, you are responsible for the cost of return shipping. We will send a replacement item of equal or lesser value free of charge; however, if you would like to upgrade your shipping method or purchase more expensive or additional items, you are responsible for any additional charges Incurred.

REFUNDS

If you are returning merchandise for a refund, you are responsible for the cost of return shipping. We'll refund the value of the item and tax (if applicable).